Japanese Companies Move to Beef Up Compliance
After a string of corporate scandals supposedly involving wayward employees have embarrased senior management and forced their resignations, Japanese companies are belatedly moving to beefen up their corporate compliance infrastructure. Mitsubishi Corp. plans to expand their corporate compliance staff by 30% over the next two years, while Eizai has set up teams to receive and act on infractions of corporate compliance rules. Mitsui & Co. only recently embarrased by foreign country bribery scandals, will expand their internal audit team two fold, to 40 people. After becoming embroiled in a recall scandal two years ago, Mitsubishi Auto set up an "employee consulting center", hopefully to detect such problems earlier.
Basically, corporate compliance involves;
1) Prevention: Rules of engagement, and employee education on these ruels
2) Early detection: establishing an internal audit function, defining the role of the auditor, audits by external auditors, establishing an internal reporting line for infractions
3) Remediation: establishing a task force to research the problem and recommend remedial measures.
Toyota has set up a direct internet-based communication line which employees can use to communicate directly with the legal department, and the legal department is tasked with responding to such inquiries in 24 hours. There is also a move to clearly establish the rules of engagement. Ito Ham has created a corporate ethics handbook that they are distributing to their employees as well as the employees of there 56 group companies. The key of course is how to make such countermeasures function properly.
Loss of confidence by both investors and the public. In many of the cases of recent scandals, the CEO was simply out of touch, to the point of being crminally negligent in their duties as senior executive officers of the company. In Tokyo Electric Power's case, the previous president of the firm first heard of possible problems in their nuclear power division in July 2000, when a subordinate reported that METI had pointed out problems with the firms internal nuclear plant checks. IThe reports were not followed up on. In Nippon Ham's case, the two corporate officers that took responsibility for the false labelling of meat scam new of the problem in February of this year, after Snow Brand's scandal broke. The president (son of the founder) of Nippon Ham however got the real story only hours before the press conference. This is because his father, then chairman of the firm, had completely entrusted the meat operations to one of the accused. While Nippon Ham's meat division was a major cash cow accounting for some 60% consolidated revenues, it was a completely independent operation ran by Heihachiro Higashi, the vice president. It was an operation which apparently the younger president was adverse to poking his nose into.
Unlike the tales of personal greed that have emerged from the Enron and Worldcom scandals, internal power and intense internal pressure on division managers to produce results for "the company" are more likely culprits in Japan. In the extremely inward-focused corporate culture in Japan, little consideration is given for the social implications of their actions. However, this is not true for the best managed companies in Japan. For example, at Japan IBM and Canon, internal auditors check the receipts and expenditures of even the company president and senior management. Teijin even polls its business partners to check the activities of its employees.